Complaint Procedures
Clear steps for raising and resolving concerns.
Complaint Procedures
The Elden Heights School values constructive feedback and treats every complaint with confidentiality and seriousness. Our structured procedure ensures that concerns are resolved efficiently while keeping all stakeholders informed.
Step-by-Step Resolution
- Submit the concern via email to contact@eldenheights.org or through the school office.
- The relevant coordinator acknowledges receipt within two working days and logs the complaint.
- An internal review is conducted with the concerned faculty or department to gather facts.
- Resolution, recommendations, or corrective actions are shared with the complainant within ten working days.
Escalation Matrix
- Unresolved issues at the class level escalate to the academic coordinator or vice principal.
- Matters requiring administrative intervention are reviewed by the principal and school management.
- For sensitive cases, a special committee including counsellors and parent representatives convenes.
Commitment to Fairness
- All complaints are handled without bias, ensuring privacy and respect for every individual involved.
- Documentation of actions taken is maintained for accountability and future reference.
- Feedback from the complainant is collected to confirm satisfaction with the resolution provided.
We encourage students, parents, and staff to voice their concerns confidently. Together we build a responsive and transparent school culture.